Privacy Policy

We value your privacy

Last Updated: December 2024

Introduction

Cafe Trading ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safegu

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

  • Personal information (name, email, phone number) when you create an account
  • Wallet addresses and transaction data when you connect your wallet
  • Trading activity, positions, and order history
  • Device information, IP addresses, and browser data for security
  • Communication records when you contact our support team

How We Use Your Information

  • Provide and maintain our trading platform services
  • Process transactions and manage your account
  • Comply with legal and regulatory requirements
  • Improve our services and develop new features
  • Send important updates and security notifications
  • Prevent fraud and ensure platform security

Information Sharing

  • We do not sell, trade, or rent your personal information to third parties
  • We may share information with regulatory authorities as required by law
  • Service providers who assist in platform operations (under strict confidentiality)
  • Legal requirements in case of investigations or legal proceedings

Data Security

  • Industry-standard encryption for data transmission and storage
  • Multi-factor authentication and secure wallet connections
  • Regular security audits and penetration testing
  • Limited access to personal data on a need-to-know basis
  • Secure data centers with physical and digital security measures

Data Retention

  • Account data is retained while your account is active
  • Trading data is retained for regulatory compliance (minimum 7 years)
  • You may request deletion of personal data subject to legal requirements
  • Anonymized data may be retained for analytics and research

Your Rights

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Lodge complaints with relevant authorities

Additional Information

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized content. You can control cookie settings through your browser preferences.

Third-Party Services

Our platform may integrate with third-party services for analytics, security, and functionality. These services have their own privacy policies, and we encourage you to review them.

International Transfers

Your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us.

Email: [email protected]

Address: Global Operations

Phone: +66 (0) 2-xxx-xxxx

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