General FAQ
Common questions about Cafe Trading platform and services
Documentation
Frequently Asked Questions
Find answers to the most common questions about Cafe Trading, our platform features, account management, and trading services. If you can't find what you're looking for, please contact our support team.
Platform Basics
Learn about Cafe Trading's core features and how to get started.
Account Management
Everything about creating, securing, and managing your account.
Getting Help
How to get support and additional resources for assistance.
Platform Basics
What is Cafe Trading?
Cafe Trading is a premier USDT/THBT trading platform, offering both perpetual futures and spot trading. We specialize in providing traders and businesses with advanced tools for cryptocurrency trading and FX risk hedging.
What trading pairs do you support?
Our primary focus is USDT/THBT trading, available in both perpetual futures and spot markets. We may add additional cryptocurrency pairs in the future based on user demand and market conditions.
Is Cafe Trading regulated?
Cafe Trading operates in compliance with applicable regulations and international best practices. We implement robust security measures, KYC procedures, and risk management protocols to ensure a safe trading environment.
What are the minimum trading requirements?
The minimum deposit is 10 USDT. Minimum trade size is 1 USDT for spot trading and 5 USDT for perpetual futures. There are no maximum limits, but higher amounts may require additional verification for security purposes.
Do you offer a mobile app?
Currently, Cafe Trading is available as a web-based platform optimized for both desktop and mobile browsers. We are developing native mobile applications for iOS and Android, which will be available in the near future.
Account Management
How do I create an account?
Creating an account is simple: connect your Web3 wallet (MetaMask, Trust Wallet, etc.), complete the basic verification process, and you're ready to start trading. No email registration required - your wallet serves as your account identifier.
What wallets are supported?
We support all major Web3 wallets including MetaMask, Trust Wallet, WalletConnect-compatible wallets, Coinbase Wallet, and hardware wallets like Ledger and Trezor. Any wallet that supports Ethereum and ERC-20 tokens will work with Cafe Trading.
Is KYC (Know Your Customer) required?
Basic KYC is required for all users to comply with regulations and ensure platform security. The process is streamlined and typically takes 1-2 business days. Enhanced KYC may be required for higher trading limits or withdrawal amounts.
Can I have multiple accounts?
Each individual is allowed one account per our terms of service. Multiple accounts by the same person are prohibited and may result in account suspension. However, you can connect multiple wallets to the same account for convenience.
How do I reset my account access?
Since accounts are tied to your Web3 wallet, access recovery depends on your wallet's recovery methods (seed phrase, private keys). If you lose access to your wallet, contact our support team with your account verification details for assistance.
Security and Safety
How secure is Cafe Trading?
Cafe Trading implements industry-leading security measures including multi-signature wallets, cold storage for funds, regular security audits, DDoS protection, and encrypted data transmission. We also offer 2FA and other security features for user accounts.
Are my funds safe on the platform?
Yes, we use a combination of hot and cold wallet storage, with the majority of user funds kept in offline cold storage. Smart contracts are audited by reputable security firms, and we maintain insurance coverage for additional protection.
What should I do if I suspect unauthorized access?
Immediately contact our support team, change your wallet security settings, and review all recent account activity. We provide detailed login and transaction logs to help you monitor account security. Enable all available security features including 2FA.
Do you store my private keys?
No, Cafe Trading never stores or has access to your wallet's private keys. You maintain full control of your wallet and funds. We only interact with your wallet through secure, standard Web3 protocols that require your explicit approval for each transaction.
Fees and Costs
What are your trading fees?
Our trading fees start from 0.02% for makers and 0.05% for takers, with volume-based discounts available. Higher trading volumes qualify for lower fee tiers. See our detailed fee structure in the Trading Fees section.
Are there any hidden fees?
No, Cafe Trading operates with complete fee transparency. All costs are clearly displayed before you confirm any transaction. The only fees are trading fees, funding fees for perpetual futures, and standard blockchain network fees for deposits and withdrawals.
How are funding fees calculated?
Funding fees are paid every 8 hours between long and short position holders to maintain price parity with the spot market. The rate typically ranges from -0.01% to +0.01% and is displayed in real-time on the trading interface.
Do you charge deposit or withdrawal fees?
Cafe Trading does not charge deposit fees. Withdrawal fees are minimal and cover blockchain network costs. The exact fee depends on network congestion and is displayed before you confirm the withdrawal. We aim to keep these fees as low as possible.
Getting Help
How can I contact support?
Our support team is available through multiple channels:
- • Live chat on the platform (24/7)
- • Email: [email protected]
- • Telegram support group
- • Help desk ticket system
What information should I include in support requests?
To help us assist you quickly, please include: your wallet address, transaction hashes (if applicable), screenshots of any errors, detailed description of the issue, and steps you've already tried. Never share private keys or seed phrases.
What are your support hours?
Our live chat support is available 24/7. Email and ticket responses are typically provided within 2-4 hours during business hours (9 AM - 6 PM GMT+7) and within 24 hours during weekends and holidays. Critical issues are prioritized and handled immediately.
Do you have educational resources?
Yes! Our comprehensive documentation covers everything from basic trading concepts to advanced strategies. We also provide video tutorials, webinars, and regular market analysis. Check our blog and social media channels for the latest educational content and market insights.
💡 Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!